Customers pay on Viva’s hosted checkout, and your system confirms the ticket, booking or invoice when the payment lands. Next to Stripe, or instead of it.
Viva Wallet is a European card payments provider, with card terminals and online payments. It has a developer API for creating payment orders, a hosted payment page called Smart Checkout, and webhooks that tell your system what happened.
Connecting it to your own system works in much the same way as other payment providers. Your system creates the order and sends the customer to pay. Viva tells your system the result, and your system confirms the booking or ticket. If you are weighing it against the other option, see the Stripe page; the two can sit side by side.
The system creates a payment order for the exact amount and sends the customer to Viva’s hosted page. On payment, tickets or confirmations are issued automatically. Nothing depends on the customer’s browser getting back to your site, which matters most when tickets sell out and people pay from a phone on poor signal.
Prices, member discounts and codes are calculated on the server, so a customer can’t edit a price on their own screen. The payment order is created for the amount your system has worked out.
A refund is issued from the order in your system, the amount is checked and the record is updated. Staff don’t go to a second dashboard and copy a reference across.
An invoice in your system carries a link that opens a payment order for that invoice, and a confirmed payment closes it. See quoting and invoicing.
If you take payments on behalf of others, such as event organisers or tutors, your system can total sales per organiser and produce a payout statement. Viva moves the card money; your system keeps the account of who is owed what.
Some businesses offer both, or switch provider without changing the rest of the system, because the payment layer is its own module. It also keeps you from being tied to one provider.
Hosted checkout is the simplest and keeps card details off your site. Other options exist for recurring payments and saved cards, and we pick the least complicated one that does the job.
Viva provides a separate demo environment alongside the live one. Credentials, endpoints and webhook settings are separate for each, so the whole flow is run end to end with test payments before live money moves. Refunds and failed payments are tested too, not only the happy path.
A customer who closes the tab after paying never reaches your thank-you page. So the system waits for Viva’s payment-created webhook, matches it to the order using its order code and transaction ID, and only then issues the ticket. If your endpoint doesn’t answer successfully, Viva retries.
Orders still unpaid after a set time are checked against Viva, and an alert goes out for payments that arrived without a matching order. Payments are reconciled against your records on a schedule. Every payment keeps its Viva reference on the order, so a customer who says “I paid” can be answered in a minute, not an afternoon of searching.
Use the one you already have an account with, or that your accountant and bank prefer. Both work with a custom system, the cost is mostly in the rules around payment, and the payment layer can be swapped later.
Stripe and Viva each have ways to save a card for later, with different rules and fees. Tell me what you need, and I’ll check what your Viva account allows before I promise it.
The webhook still arrives, so the ticket or booking is confirmed anyway. That is the whole reason payments are confirmed by webhook, not by the customer’s return to the site.
The quote builder puts an online payments module at roughly 17 to 30 build hours, on top of the 30 to 50 hours of shared groundwork. Refunds, promo codes and payout statements add to that.
Yes. The checkout offers both, or the provider can be chosen per product, and the payments are recorded in one place either way.
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The quote builder opens with Viva Wallet already selected. Add the rest of your system and I reply with a fixed quote.